PRIVACY POLICY

We collect personal information that enables us to fulfil your orders and provide a seamless client experience. This may include your name, email address, phone number, billing and shipping details, and any information you provide when communicating with us. When you browse our website, we may also collect device identifiers, IP addresses, approximate location data, and browsing behaviour through cookies and analytics tools. This helps us understand how our site is used and allows us to continually refine and improve your experience.

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Your information is primarily used to process and deliver your orders, manage client care and after-sales support, and respond to enquiries. We may also use your information to enhance our website’s performance, personalise your experience, and, if you have opted in, send brand updates, new collection announcements, and exclusive offers. You may opt out of marketing communications at any time by unsubscribing or contacting us directly.

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We only disclose your personal information to trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, IT and cloud-service providers, and analytics platforms. These partners are required to comply with strict confidentiality and data protection standards. We do not sell, rent, or trade your personal information under any circumstances.

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We take reasonable steps to secure your personal information from misuse, loss, unauthorised access, modification, and disclosure. This includes encrypted systems, controlled access, and security safeguards. However, no method of electronic storage or data transmission is entirely risk-free. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with mandatory notification obligations.

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You have the right to request access to the personal information we hold about you, correct inaccurate details, or request deletion of your information where lawful. To exercise these rights or ask questions about how we handle your data, please contact us using the details below. We may require verification of your identity before releasing or updating any information to ensure your privacy and security.

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We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or legal obligations. The latest version will always be available on this page. Continued use of our website indicates your acceptance of any updated policy.

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If you have any questions, concerns, or privacy-related requests, please contact us at:

House of Manderson™
New Farm, Brisbane, Australia
Email: houseofmanderson@gmail.com

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